Effective Date: 1st January, 2025
- Introduction
Welcome to ELAB Solutions International. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws.
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our WhatsApp Business API integration.
- Information We Collect
When you use our WhatsApp services, we may collect the following types of information:
Personal Identifiable Information (PII): Name, phone number, email address, and other contact details.
WhatsApp Communications: Messages, interactions, and customer support inquiries.
Device and Log Information: IP address, device type, browser type, and usage data.
- How We Use Your Information
We collect and process your data for the following purposes:
To provide and maintain our WhatsApp communication services.
To respond to inquiries and provide customer support.
To improve our services based on user interactions.
To comply with legal obligations and enforce our terms of service.
- Sharing of Data
We do not sell or rent your personal data to third parties. However, we may share your data with:
Meta Platforms, Inc. for WhatsApp Business API integration.
Service Providers that assist in processing transactions and delivering our services.
Regulatory Authorities if required by law.
- Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. - Security Measures
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. - Your Rights and Choices
You have the right to:
Access, update, or delete your personal data.
Withdraw consent for data processing at any time.
Request a copy of the data we hold about you.
To exercise these rights, please contact us using the details below.
- Contact Information
If you have any questions about this Privacy Policy or how we handle your data, you may contact us at:
Company Name: ELAB Solutions International
Email: support@elabsolution.org
Website: www.elabsolution.org
- Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
